Privacy Policy

Effective Date: July 1, 2026

Welcome to Orchid Tint & Design ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us through our website, www.orchidtintdesign.com ("Website").

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our Website, submit a contact or estimate request, communicate with us, or use any of our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue the use of our Website.

1. Company Information

Orchid Tint & Design is a professional service provider specializing in:

Automotive Window Tint
Residential Window Film
Commercial Window Film
Paint Protection Film (PPF)

Business Information

Orchid Tint & Design

1460 T L Townsend Dr #116

Rockwall, Texas 75032

United States

Phone: (972) 900-5706

Email: orchidtintdesign@gmail.com

Website:
www.orchidtintdesign.com

2. Scope of This Privacy Policy

This Privacy Policy applies solely to information collected through our Website and any communications initiated through our online contact forms, estimate request forms, email communications, telephone conversations, and text messaging.

This Privacy Policy does not apply to information collected through third-party websites that may be linked from our Website.

3. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information.

Personal Information You Voluntarily Provide

When you submit a form or contact us, you may provide information including:

Full name
Email address
Telephone number
Property address (when requesting residential or commercial services)
Vehicle information
Requested services
Photos you voluntarily upload
Appointment preferences
Any additional information you choose to provide

Providing this information is entirely voluntary. However, certain information may be necessary for us to respond to your inquiry or provide an estimate.

Information Automatically Collected

When you visit our Website, certain technical information may be collected automatically by Wix or our hosting infrastructure.

This information may include:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed
Time spent on our Website
General geographic region
Referring website

This information is collected primarily for security, website functionality, and performance purposes.

At this time, Orchid Tint & Design does not actively use third-party analytics platforms such as Google Analytics, Google Ads, Meta Pixel, or similar tracking technologies.

4. How We Use Your Information

The information we collect allows us to operate our business efficiently and provide a better customer experience.

Your information may be used to:

• Respond to inquiries

• Prepare service estimates

• Schedule appointments

• Communicate regarding requested services

• Provide customer support

• Respond to questions submitted through our Website

• Contact you by phone, email, or SMS regarding your request

• Improve the quality of our customer service

• Protect our business from fraud or unauthorized activity

• Comply with applicable legal obligations

• Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.

We will only use your personal information for legitimate business purposes consistent with this Privacy Policy.

5. Communications

By voluntarily submitting your contact information through our Website, you authorize Orchid Tint & Design to communicate with you regarding your inquiry or requested services.

Communications may include:

Phone calls
Email messages
SMS/Text Messages
Appointment confirmations
Estimate follow-ups
Customer service communications

We will never intentionally send spam or unrelated marketing messages.

You may request to stop receiving communications from us at any time by contacting us using the information provided in this Privacy Policy.

6. Information Accuracy

You are responsible for ensuring that any information you provide to us is accurate, current, and complete.

Providing inaccurate or incomplete information may affect our ability to respond to your request or provide our services effectively.

7. Cookies and Similar Technologies

Our Website is built and hosted using the Wix platform. Like most modern websites, Wix may use cookies and similar technologies that are necessary for the proper operation, security, and functionality of the Website.

Cookies are small text files stored on your device that help improve your browsing experience.

These cookies may be used to:

• Maintain website security

• Remember certain user preferences

• Improve website functionality

• Detect technical issues

• Protect against fraudulent activity

At this time, Orchid Tint & Design does not actively use advertising cookies or third-party behavioral tracking technologies such as Google Analytics, Google Ads, Meta Pixel, or similar marketing platforms.

Should these technologies be implemented in the future, this Privacy Policy will be updated accordingly.

You may configure your web browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of portions of our Website.

8. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries

• Provide requested services

• Maintain customer records

• Comply with legal obligations

• Resolve disputes

• Enforce our legal agreements

When personal information is no longer required for legitimate business or legal purposes, it will be securely deleted or permanently anonymized whenever reasonably possible.

9. How We Protect Your Information

Protecting your personal information is a priority for Orchid Tint & Design.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, misuse, alteration, or destruction.

These safeguards include, but are not limited to:

• Secure website hosting through Wix

• Password-protected business accounts

• Restricted access to customer information

• Secure communication practices

• Reasonable administrative safeguards

Although we take reasonable measures to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of any information transmitted through the Internet.

10. Sharing of Information

Orchid Tint & Design does not sell, rent, lease, or trade your personal information to third parties for marketing purposes.

We may share your information only under the following circumstances:

• When necessary to provide requested services

• With service providers assisting our business operations

• To comply with legal obligations

• To protect our legal rights

• To respond to lawful requests from governmental authorities

Any third-party service providers with whom information is shared are expected to protect your information and use it only for the purposes for which it was provided.

11. Third-Party Services

Our Website is hosted on the Wix platform, which may process certain information necessary for website operation.

We may also use third-party providers for services such as:

• Website hosting

• Email communications

• Telephone communications

• SMS communications

These providers operate under their own privacy policies and security standards.

Orchid Tint & Design is not responsible for the privacy practices of third-party service providers beyond our reasonable control.

12. External Links

Our Website may contain links to external websites for your convenience.

Once you leave our Website, this Privacy Policy no longer applies.

We encourage users to review the privacy policies of any third-party websites they visit.

Orchid Tint & Design is not responsible for the privacy practices, content, or security of external websites.

13. Business Transfers

In the event Orchid Tint & Design is involved in a merger, acquisition, asset sale, business restructuring, or similar transaction, customer information may be transferred as part of the business assets, subject to applicable law.

Any successor entity will continue to honor the commitments described in this Privacy Policy unless otherwise required by law.

14. Data Breach Response

Although we maintain reasonable safeguards to protect personal information, no system is entirely immune from security risks.

If we become aware of a security incident involving your personal information that requires notification under applicable law, we will notify affected individuals as required by law and take appropriate steps to investigate and mitigate the incident.

15. Your Privacy Rights

We believe you should have control over your personal information. Subject to applicable law, you may have the right to:

• Request access to the personal information we maintain about you.

• Request corrections to inaccurate or incomplete information.

• Request the deletion of your personal information.

• Request that we limit certain uses of your information where legally applicable.

• Withdraw your consent for future communications at any time.

• Request additional information regarding our privacy practices.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

We may request additional information to verify your identity before processing certain requests in order to protect your privacy and security.

16. Requesting Deletion of Your Information

If you would like Orchid Tint & Design to delete the personal information you have provided through our Website or communications, you may submit a written request by email.

Please send your request to:

orchidtintdesign@gmail.com

Your request should include sufficient information for us to identify your records.

We will review your request and respond within a reasonable timeframe, subject to any legal or contractual obligations requiring us to retain certain information.

Please note that certain records may need to be retained for business, tax, accounting, warranty, fraud prevention, or legal compliance purposes.

17. Children's Privacy

Our Website and services are intended for individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been submitted by a child under 18, we will take reasonable steps to delete such information as quickly as practicable.

If you believe a child has provided personal information through our Website, please contact us immediately.

18. United States Only

Orchid Tint & Design provides services exclusively within the United States.

Our Website is intended for users located in the United States, and this Privacy Policy has been prepared in accordance with applicable United States laws.

Individuals accessing our Website from outside the United States do so at their own discretion.

19. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

When changes are made, the updated version will be published on this Website with a revised Effective Date.

We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.

Continued use of the Website after any updates constitutes acceptance of the revised Privacy Policy.

20. SMS Terms of Service

SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have consented to receive SMS messages from Orchid Tint & Design, you may receive messages related to:

Appointment confirmations
Appointment reminders
Service status updates
Service completion notifications
Quote requests

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to appointment confirmations, appointment reminders, service status updates, service completion notifications, and quote requests.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your mobile carrier's pricing plan. These fees may vary if messages are sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Orchid Tint & Design by:

Submitting an online form.

Opt-Out Method

You may opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. Alternatively, you may contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, reply with the keyword "HELP" for assistance. You may also visit our Privacy Policy page at https://www.orchidtintdesign.com/privacy-policy or contact us directly at 972-900-5706.

If you do not wish to receive SMS messages, simply do not select the SMS consent checkbox on our online forms.

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit https://www.orchidtintdesign.com/privacy-policy.
Message frequency may vary.

21. Contact Us

If you have any questions regarding this Privacy Policy or the way we collect, use, or protect your information, please contact us.